Return and Exchange Policy – Mahira

We strive in Mahira To provide a convenient and clear shopping experience, please review the product upon receiving the order and contact us if there is any problem.

Request for return or exchange

A return or exchange request can be submitted within The period specified by the store From the date of receipt of the order, according to the nature and condition of the product and applicable consumer protection provisions.

important: Before publishing the page, specify the actual duration that Mahira will adopt instead of leaving it open.

Conditions for accepting returns

The product must be in its original condition and unused, and must not have been damaged after receipt. The original packaging, accessories, and attached cards must be present where applicable.

Proof of purchase or order number may be required to complete the process.

Non-returnable products

For health, hygiene, and safety reasons, some products may not be eligible for return after opening or use, including some of the following:

• Cosmetics and personal care products.
• Skin and body care products.
• Products that come into direct contact with the body.
• Products whose health or safety seal has been broken.
• Products that are specially designed or modified for the customer, if any.

This is unless the product is defective or does not conform to the order, and without prejudice to the rights granted to the consumer by law.

Damaged product or incorrect order

If the product arrives damaged, or if a different product than the one ordered is sent, please contact customer service as soon as possible and send a message. Order number and clear photos of the product and the problem Until it is verified and an appropriate solution is provided.

Shipping costs

If the reason for the return is a mistake by the store or a confirmed defect in the product, shipping costs will be handled accordingly.

In cases where the customer changes their mind, the responsibility for shipping costs is determined according to the store's published policy and the type of product.

refund

After receiving and inspecting the returned product and approving the return request, the refund will be processed accordingly. Payment methods and refund procedures approved by the storeThe time it takes for the amount to appear may vary depending on the payment method used.

communication

To request a return or exchange, please contact customer service. Mahira Through the communication channels shown on the website, along with sending the order number and details of the problem.